Speaking Topic: The Language of Accountability

Highly successful organizations aren’t successful by chance. Their success is driven by a culture of accountability which requires discipline. Accountability is the result of smart communications, a promise made, and appropriate rewards and consequences.  During this interactive presentation, we will explore how the 3 C’s: communications, committment and capability are the major drivers in accountability. We will then take a look at how to create and sustain accountability across an organization. Then we will take a look at how effective delegation has a huge impact on accountability. Participants will be introduced to a simple process of delegation, which can impact effectvieness both personally and professionally. 

Participants will learn about: 

  • The 3C’s accountability model-communications, committment, andcapability and context are the foundation to effective delegation
  • Factors impacting communications from being effective
  • The SMIT model for effective delegation

The 4 steps to building trust include: declare intent, make a promise, keep the promise, & demonstrate trust building behaviors

Beth A Miller, CMC Beth A Miller, CMC

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